Proven track record in troubleshooting complex technical issues, network administration and providing effective solutions that enhance operational efficiency.

Proficient in network administration, cybersecurity measures and user support, with a strong commitment in delivering exceptional customer service. Skilled in collaborating with cross-functional teams to implement technology upgrades and enhancements.

Commited to continuous learning and staying current with industry trends and advancements, ensuring the organization remains competitive in a rapidly evolving technological landscape. Excellent leadership capabilities, communication and interpersonal skills, capable of conveying technical information to non-technical users with ease.

For the past 10 years I have been working for Apple Inc, providing exceptional customer service, whilst generating the necessary productivity numbers and managing a team of 50 professionals. Currently seeking to leverage my extensive experience to contribute to a dynamic IT team.